Terms of service

Last Updated: September 24, 2026

Welcome to VELQIZORA™.

These Terms & Conditions apply to purchases made through velqiza.com and explain the rules governing orders, payments, fulfillment, shipping, returns, customer responsibilities, and related services provided through our online store.

VELQIZORA™ and velqiza.com are owned and operated by Shenzhen Minghuide Culture Communication Co., Ltd.

In these Terms, “VELQIZORA™,” “we,” “our,” and “us” refer to Shenzhen Minghuide Culture Communication Co., Ltd. The words “you” and “customer” refer to anyone who visits the store or places an order.

By completing a purchase through velqiza.com, you acknowledge that you have read and accepted these Terms together with the other policies published on our website.

If you do not agree with these Terms, please do not complete a purchase.

1. Store & Business Identity

Our official business information is:

Brand / Trademark: VELQIZORA™
Primary Domain: velqiza.com
Owner: Jin Liang

Legal Company Name:
Shenzhen Minghuide Culture Communication Co., Ltd.

Business Address:
Room 1015, Block A, Weidonglong Business Building,
No. 4549 Longhua Ave, Qinghua Community,
Longhua Subdistrict, Longhua District, Shenzhen

Customer Support Email:
service@velqiza.com

Customer Service Phone:
+86 14704468220

Shenzhen Minghuide Culture Communication Co., Ltd. is responsible for operating velqiza.com and providing customer support for purchases made through the website.

2. Who May Place an Order

By submitting an order, you confirm that:

  • You are legally capable of entering into the transaction

  • The information supplied during checkout is accurate

  • You are authorized to use the selected payment method

  • Your purchase complies with laws applicable to you

  • Any required parental or guardian permission has been obtained

We may reject transactions that appear fraudulent, unlawful, or materially inconsistent with these Terms.

3. Product Presentation

We aim to provide useful and reasonably accurate product information.

Product listings may describe:

  • Product style

  • Materials

  • Measurements

  • Colors

  • Available variations

  • Features

  • Pricing

  • Inventory status

  • Product photographs

Because products are viewed through digital screens, minor differences may occur due to:

  • Monitor settings

  • Device displays

  • Photography lighting

  • Production batches

  • Material characteristics

  • Manufacturing tolerances

Minor visual differences that do not materially affect the product are not automatically considered defects.

4. Availability of Products

Products displayed on velqiza.com are offered subject to available inventory.

We may update or change:

  • Product selections

  • Variations

  • Inventory quantities

  • Specifications

  • Product descriptions

  • Availability

We may also discontinue products or limit order quantities where reasonably necessary.

If an item becomes unavailable after an order is placed, we may cancel that item and issue the corresponding refund where appropriate.

5. Prices & Checkout Totals

Prices may be adjusted from time to time.

The amount applicable to a purchase is generally the amount shown during checkout when the customer submits the order.

Your checkout total may include:

  • Product price

  • Applicable discounts

  • Shipping charges

  • Taxes collected at checkout

  • Other clearly disclosed charges

We may correct obvious pricing, display, or technical errors where permitted by applicable law.

6. Transaction Currency

Unless another currency is expressly displayed at checkout, purchases are generally presented and processed in United States Dollars (USD).

If your payment account is denominated in another currency, your financial institution may apply:

  • Exchange rates

  • Foreign transaction charges

  • Currency conversion fees

  • International processing fees

Such charges are determined by your bank or payment provider and are not controlled by VELQIZORA™.

7. Placing an Order

Before completing checkout, customers should verify:

  • Product selection

  • Quantity

  • Variation or style

  • Shipping address

  • Billing details

  • Email address

  • Shipping charge

  • Discounts

  • Payment method

  • Final order amount

Customers are responsible for reviewing this information before submitting the order.

8. Order Confirmation

After a successful checkout, an order confirmation will generally be sent to the email address provided during purchase.

The confirmation may include:

  • Order number

  • Selected products

  • Order value

  • Shipping details

  • Customer information

An automated confirmation acknowledges receipt of your order but does not prevent reasonable verification before fulfillment.

We may still perform:

  • Payment checks

  • Inventory checks

  • Fraud screening

  • Address review

  • Fulfillment review

9. When We May Refuse or Cancel an Order

An order may be declined, held, or cancelled where reasonably necessary, including when:

  • Payment cannot be authorized

  • Fraud is reasonably suspected

  • Inventory is unavailable

  • Shipping is not possible

  • Customer information is materially incomplete

  • An obvious pricing error occurred

  • Applicable law prevents the transaction

  • The order materially violates these Terms

If payment has already been captured for a cancelled order, the appropriate amount will be refunded.

10. Order Changes

If you need to change your:

  • Shipping address

  • Product

  • Quantity

  • Variation

  • Other order details

please contact:

service@velqiza.com

Contact us as soon as possible after ordering.

We will make reasonable efforts to help, but changes cannot be guaranteed once the order has entered packing, fulfillment, or shipping.

11. Order Cancellation

Cancellation requests should also be submitted as early as possible.

Orders that have already progressed to:

  • Warehouse processing

  • Packing

  • Carrier preparation

  • Shipment

may no longer be cancellable.

If the order has already shipped, you may need to receive it first and then follow our return procedure.

12. Accepted Payment Methods

Available payment methods are shown during checkout.

Depending on location and payment-provider availability, these may include:

  • Major credit cards

  • Major debit cards

  • PayPal

  • Other payment methods displayed during checkout

Only the payment options shown during the applicable checkout session are available for that transaction.

13. Payment Verification

Payment must be successfully authorized before an order can normally proceed.

A transaction may fail because of:

  • Incorrect payment information

  • Insufficient funds

  • Card restrictions

  • Billing-address mismatch

  • Bank security controls

  • International transaction restrictions

  • Fraud-prevention checks

If payment is declined, customers should review their information or contact their financial institution.

14. Payment Security

Payments are handled through supported third-party payment processors.

These providers may use:

  • Encryption

  • Authentication

  • Fraud-prevention technology

  • Risk screening

  • Authorization controls

VELQIZORA™ does not directly store complete credit or debit card numbers or CVV security codes on its own website systems.

Never email us full payment-card details, passwords, or sensitive banking credentials.

15. Order Processing

Our standard processing period is generally:

2–5 business days

This period may include:

  • Order verification

  • Payment confirmation

  • Product preparation

  • Quality review

  • Packing

  • Handover to the carrier

Business days generally exclude weekends and public holidays.

During high-volume promotional or holiday periods, additional processing time may occasionally be required.

16. Multiple Fulfillment Locations

VELQIZORA™ may use different warehouses, fulfillment facilities, or logistics partners.

Depending on product availability and destination:

  • An order may ship from a location different from our business address

  • Multiple items may be sent separately

  • Packages may arrive on different dates

  • More than one tracking number may be issued

This does not mean an order is incomplete.

17. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is finalized.

Shipping fees may depend on:

  • Delivery destination

  • Product type

  • Order value

  • Promotional offers

  • Available shipping method

The amount displayed during checkout will generally be the amount charged for the order.

18. Estimated Delivery

After processing and dispatch, estimated delivery times are generally:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days

These are estimates and are not guaranteed delivery dates.

19. Delivery Delays

Shipment timing may be affected by events outside our direct control, including:

  • Carrier congestion

  • Customs processing

  • Severe weather

  • Public holidays

  • Transportation interruptions

  • Remote-area delivery

  • Local delivery restrictions

  • Incorrect customer information

We will provide reasonable assistance where possible, but we cannot control independent carrier or customs processing times.

20. Tracking Information

Where tracking is available, shipment details will generally be provided after dispatch.

Please allow approximately 1–3 business days for the first tracking scan to appear.

Temporary gaps between scans do not necessarily indicate that a shipment has been lost.

21. Customs, Duties & International Charges

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Clearance charges

  • Other government-imposed fees

Unless these charges are specifically collected during checkout, they may be payable by the recipient.

VELQIZORA™ does not control fees imposed by destination-country authorities.

22. Customer Shipping Information

Customers are responsible for entering a complete and accurate delivery address.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Telephone number

Incorrect or incomplete addresses may cause delays or failed delivery.

23. 30-Day Return Policy

Eligible products may generally be returned within 30 days from the date of delivery.

For a standard return, the product should generally be:

  • Unused

  • Unworn

  • Unaltered

  • In original condition

  • Complete with applicable accessories or parts

  • Accompanied by proof of purchase or an identifiable order number

Please review our Return & Refund Policy for full details.

24. Return Authorization Required

All returns must be approved before shipment.

To request authorization, contact:

service@velqiza.com

After reviewing the request, we will provide applicable return instructions.

Do not send products directly to our registered business address unless customer support specifically tells you to do so.

Return-processing facilities may differ from our business address.

Unauthorized returns may be refused or may not be processed.

25. Return Shipping Responsibility

Who pays return shipping depends on the reason for the return.

For ordinary change-of-mind returns, return shipping is generally the customer's responsibility unless otherwise stated or required by law.

For confirmed:

  • Incorrect products

  • Damaged products

  • Defective products

  • Material fulfillment errors

we will provide the appropriate remedy and return instructions.

26. Refunds

Once an authorized return is received, reviewed, and approved, the refund will normally be issued to the original payment method.

Please allow up to approximately 10 business days for us to process an approved refund.

Additional time may be required by:

  • Banks

  • Card issuers

  • PayPal

  • Other payment providers

If more than 15 business days have passed after we confirm that a refund was issued, please contact us.

27. Exchanges

We generally process exchanges through a return-and-reorder method.

Where appropriate:

  1. Contact us regarding the original product.

  2. Follow the authorized return procedure.

  3. Place a new order for the desired replacement.

This helps avoid delays caused by changing inventory availability.

28. Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Materially different from what was ordered

please contact us as soon as reasonably possible.

We may ask you to provide:

  • Order number

  • Description of the issue

  • Product photographs

  • Packaging photographs

  • Shipping-label photographs

We will review the available information and provide an appropriate remedy.

29. Missing Products

Orders may occasionally be split into multiple shipments.

Before reporting a missing item, check whether:

  • More than one tracking number was provided

  • Another shipment is still in transit

  • Products were fulfilled separately

If all expected packages have arrived and an item is still missing, contact customer support.

30. Packages Marked as Delivered

If tracking shows delivery but you cannot locate the package, please check:

  • Mailbox or parcel locker

  • Building reception

  • Safe-drop locations

  • Household members

  • Neighbors where appropriate

  • Any carrier delivery photo or notice

You may also contact the carrier directly.

If the package remains missing, contact us with your order number.

31. Refused or Undeliverable Packages

Delivery may fail due to:

  • Incorrect address

  • Missing address information

  • Repeated failed delivery attempts

  • Refusal of delivery

  • Failure to collect the parcel

  • Uncompleted customs requirements

If a shipment is returned to the sender, any refund, reshipment, or shipping-cost adjustment will depend on the circumstances and applicable law.

32. Personal Purchases

Products sold through velqiza.com are intended primarily for ordinary customer use unless otherwise agreed.

We may review unusually large, repeated, or suspicious orders for:

  • Fraud prevention

  • Inventory management

  • Legal compliance

  • Operational security

33. Intellectual Property

Content appearing on velqiza.com may include:

  • VELQIZORA™ branding

  • Logos

  • Product photography

  • Website text

  • Graphics

  • Illustrations

  • Layouts

  • Design elements

  • Videos

These materials may be owned by, licensed to, or lawfully used by Shenzhen Minghuide Culture Communication Co., Ltd. or other rights holders.

They may be protected by copyright, trademark, and related laws.

34. Permitted Website Use

Customers may access website content for lawful personal shopping purposes.

Without permission, users may not:

  • Commercially copy protected content

  • Republish substantial parts of the website

  • Misuse VELQIZORA™ branding

  • Impersonate our business

  • Remove intellectual-property notices

  • Create deceptive copies of our website

  • Use protected material for unauthorized commercial purposes

35. Reviews & Customer Submissions

If you submit reviews, photographs, comments, or other content, you confirm that:

  • You have the right to provide the content

  • It is not intentionally misleading

  • It does not violate another person's rights

  • It does not contain unlawful or harmful material

We may moderate or remove submissions that violate these Terms.

36. Privacy

Personal information collected through velqiza.com is handled according to our Privacy Policy.

That policy explains how information may be:

  • Collected

  • Used

  • Shared

  • Stored

  • Protected

  • Retained

Customers should review the Privacy Policy before using the website.

37. External Service Providers

Our store may depend on third-party providers for services such as:

  • Payment processing

  • Ecommerce infrastructure

  • Shipping

  • Warehousing

  • Fulfillment

  • Analytics

  • Fraud prevention

  • Customer support

Third-party providers may operate under their own terms and privacy policies.

38. External Links

velqiza.com may contain links to independent third-party websites or services.

We do not control their:

  • Content

  • Privacy practices

  • Security

  • Availability

  • Terms

Customers should review the applicable third-party terms before using those services.

39. Website Availability

We aim to maintain reasonable Site availability, but temporary interruption may occur because of:

  • Maintenance

  • Updates

  • Hosting problems

  • Network outages

  • Security measures

  • Third-party failures

We do not guarantee continuous access to every function at all times.

40. Disclaimer

To the maximum extent permitted by applicable law, the website and its online functionality are provided on an “as available” basis.

We do not guarantee that:

  • Every website feature will always be available

  • Every error will be corrected immediately

  • Third-party services will operate without interruption

Nothing in this section removes statutory warranties or consumer rights that cannot legally be excluded.

41. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Minghuide Culture Communication Co., Ltd. will not be liable for indirect or consequential losses that are not legally recoverable and arise solely from use of the website.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law.

Mandatory rights concerning defective, damaged, misdescribed, or non-conforming products remain unaffected.

42. Events Beyond Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government actions

  • Customs restrictions

  • Public emergencies

  • Transportation interruptions

  • Carrier disruptions

  • Labor disputes

  • Telecommunications outages

We will make reasonable efforts to assist affected customers.

43. Consumer Protection Rights

These Terms do not replace rights that customers may have under mandatory consumer-protection law.

Depending on your location, statutory protections may apply to:

  • Product quality

  • Conformity

  • Repairs

  • Replacement

  • Refunds

  • Cancellation

  • Withdrawal

  • Delivery

Where applicable law provides greater mandatory protection, that law will prevail.

44. European Union Customers

Where European Union consumer law applies, customers may have an additional statutory right to withdraw from certain distance purchases within 14 days, subject to legal requirements and exceptions.

This right may exist separately from our commercial 30-day return policy.

Nothing in these Terms is intended to reduce mandatory EU consumer rights.

45. United Kingdom Customers

Customers in the United Kingdom may also have statutory cancellation and consumer rights for qualifying online purchases.

Our commercial policies operate in addition to rights that cannot legally be waived under applicable UK consumer law.

46. Governing Law

These Terms are governed by laws applicable to Shenzhen Minghuide Culture Communication Co., Ltd., including applicable laws of the People's Republic of China, subject to mandatory consumer protections applicable in the customer's country or region.

To the extent legally permitted, disputes relating to our business operations may be submitted to a competent court in Shenzhen, Guangdong, China.

Nothing in this clause removes rights that customers cannot legally waive.

47. Resolving Concerns

If a disagreement arises concerning:

  • An order

  • Payment

  • Delivery

  • Product condition

  • Return

  • Refund

we encourage you to contact customer support first.

Please email:

service@velqiza.com

We will make reasonable efforts to review legitimate concerns and seek an appropriate resolution.

This does not prevent either party from exercising rights available under applicable law.

48. Updates to These Terms

We may revise these Terms to reflect changes in:

  • Store operations

  • Products

  • Fulfillment arrangements

  • Payment services

  • Policies

  • Legal requirements

  • Website functionality

When changes are made, the Last Updated date at the top of this page will be revised.

49. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

50. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

51. Entire Agreement

These Terms should be read together with the other policies available on velqiza.com, including:

  • Privacy Policy

  • Payment Options

  • Shipping Policy

  • Return & Refund Policy

  • Terms of Service

  • Terms of Use

Together, these policies govern purchases and related use of our online store.

Mandatory law will prevail where it conflicts with any provision that cannot legally be enforced.

52. Contact Information

Questions regarding these Terms & Conditions may be directed to:

VELQIZORA™

Owned and operated by:
Shenzhen Minghuide Culture Communication Co., Ltd.

Owner:
Jin Liang

Business Address:
Room 1015, Block A, Weidonglong Business Building,
No. 4549 Longhua Ave, Qinghua Community,
Longhua Subdistrict, Longhua District, Shenzhen

Customer Support Email:
service@velqiza.com

Customer Service Phone:
+86 14704468220

Primary Website:
velqiza.com