Terms of Service

Last Updated: September 24, 2026

Welcome to DORVEXIA™.

These Terms of Service govern your access to and use of drhge.com, including our online store, products, checkout services, customer support features, website content, and other services made available through the site.

The website is owned and operated by Shenzhen Minghuide Culture Communication Co., Ltd.

Throughout these Terms, the words “DORVEXIA™,” “we,” “us,” and “our” refer to Shenzhen Minghuide Culture Communication Co., Ltd. The terms “you” and “your” refer to visitors, customers, and other users of our website.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms of Service and the policies referenced within them.

If you do not agree with these Terms, please discontinue use of the website.

1. Business Information

Brand: DORVEXIA™
Website: drhge.com
Owner: Jin Liang

Legal Company Name:
Shenzhen Minghuide Culture Communication Co., Ltd.

Business Address:
Room 1015, Block A, Weidonglong Business Building,
No. 4549 Longhua Ave, Qinghua Community,
Longhua Subdistrict, Longhua District, Shenzhen

Phone: +86 14704468220
Email: service@drhge.com

DORVEXIA™ and drhge.com are owned and operated by Shenzhen Minghuide Culture Communication Co., Ltd.

2. Eligibility to Use Our Services

You may use our Services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your jurisdiction, you may use the website only under the supervision or authorization of a parent or legal guardian where permitted by law.

By using our Services, you confirm that:

You are legally permitted to use the website
The information you provide is truthful and accurate
You will use the Services only for lawful purposes
You will comply with these Terms and applicable laws

3. Customer Accounts

Certain features may allow or require you to create an account.

When creating or using an account, you are responsible for:

Providing accurate information
Keeping your login credentials confidential
Updating outdated information
Preventing unauthorized access to your account

You are responsible for activity carried out through your account unless applicable law provides otherwise.

Please contact us promptly if you believe your account has been accessed without authorization.

Accounts may not be sold, transferred, rented, or used to impersonate another person.

4. Product Information

We make reasonable efforts to present product information clearly and accurately.

Product pages may include details such as:

Images
Colors
Dimensions
Materials
Features
Pricing
Availability
Product descriptions

However, actual product appearance may vary slightly because of:

Screen or monitor settings
Lighting conditions
Photography
Manufacturing variations
Production updates

Such minor differences do not necessarily constitute a product defect.

Where an item materially differs from its description or arrives defective, your rights under our Return & Refund Policy and applicable law remain available.

5. Product Availability

All products are offered subject to availability.

We may, where reasonably necessary:

Update product specifications
Change available variations
Limit purchase quantities
Temporarily remove products
Discontinue products
Correct inventory information

Adding an item to your shopping cart does not reserve the product or guarantee availability.

6. Orders

Submitting an order through drhge.com constitutes an offer to purchase the selected products under these Terms.

After an order is submitted, you may receive an automated confirmation acknowledging that we received your order.

An automated acknowledgment does not necessarily mean that the order has been finally accepted or fulfilled.

We may review orders before fulfillment for purposes including:

Payment verification
Fraud prevention
Inventory confirmation
Address verification
Order accuracy
Compliance with applicable law

7. Right to Refuse or Cancel an Order

We may decline, limit, or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment authorization fails
Pricing information contains a material error
Shipping information is incomplete
Fraud or misuse is reasonably suspected
An order violates these Terms
Fulfillment is not reasonably possible
Applicable law prevents the transaction

If we cancel an order after receiving payment, the applicable amount will generally be refunded to the original payment method.

Nothing in this section limits rights available to customers under mandatory consumer protection law.

8. Personal Use and Resale

Products sold through our store are primarily intended for personal use.

You may not purchase products for unauthorized commercial resale, bulk redistribution, or deceptive business activity without our prior written consent.

We may reasonably limit quantities where an order appears inconsistent with ordinary consumer purchasing behavior.

9. Pricing

Product prices are displayed on our website and may change from time to time.

The price applicable to an order is generally the price displayed during checkout when the order is submitted, subject to correction of obvious or material errors.

Prices may differ because of:

Promotions
Discounts
Geographic factors
Currency presentation
Product variations
Limited-time offers

Unless expressly stated otherwise, promotional pricing cannot necessarily be applied retroactively to previously completed purchases.

10. Currency, Taxes, and Additional Charges

Unless otherwise shown at checkout, transactions are processed in United States Dollars (USD).

Depending on the delivery destination, additional charges may apply, including:

Shipping fees
Import duties
Customs charges
VAT
Sales tax
Currency conversion fees
Payment-provider charges

Where taxes or duties are not collected by us at checkout, customers may be responsible for charges imposed by local authorities or financial institutions.

Please review our Shipping Policy and Payment Options page for additional details.

11. Payments

Payment methods available for a transaction will be shown during checkout.

Payments may be processed by independent third-party payment providers.

You agree to provide accurate and authorized payment information.

By submitting payment details, you represent that you are authorized to use the selected payment method.

DORVEXIA™ does not directly store complete credit or debit card numbers or card security codes on its own website systems.

Payment authorization may be declined by your bank, card issuer, or payment provider.

For more information, please review our Payment Options page.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

service@drhge.com

We will make reasonable efforts to accommodate the request before fulfillment has progressed.

However, changes or cancellations cannot be guaranteed after an order has entered:

Processing
Packing
Warehouse fulfillment
Carrier handoff
Shipment

If an order has already shipped, an eligible return may be required.

13. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Standard order processing is generally approximately 2–5 business days, although additional time may be required during holidays, promotions, or exceptional circumstances.

Estimated delivery dates are estimates only and may be affected by factors outside our reasonable control.

These may include:

Carrier delays
Customs processing
Severe weather
Transportation disruptions
Remote delivery areas
Government restrictions
Incorrect customer information

Please review our Shipping Policy for complete details.

14. Multiple Fulfillment Locations

Orders may be fulfilled through different warehouses, manufacturing locations, or logistics facilities.

Therefore:

Products in one order may ship separately
Packages may arrive on different dates
More than one tracking number may be issued

Our registered business address is not necessarily the warehouse from which your order will ship.

15. Returns and Refunds

Eligible purchases may be returned in accordance with our Return & Refund Policy.

Our standard commercial return period is 30 days from delivery, subject to the eligibility requirements stated in that policy.

All returns require prior authorization.

Do not send products to our business address or any other location unless we have provided return instructions.

Unauthorized returns may be refused or may not be processed.

Approved refunds are generally issued to the original payment method.

Mandatory statutory consumer rights remain unaffected.

16. Customer Responsibilities

When purchasing through our website, you are responsible for:

Reviewing product information before ordering
Providing accurate shipping information
Providing valid billing information
Monitoring order communications
Following applicable import requirements
Following authorized return procedures

We are not responsible for delays caused solely by inaccurate information supplied by the customer, except where otherwise required by law.

17. Website Accuracy

We aim to keep information on drhge.com accurate and current.

However, occasional errors may occur involving:

Pricing
Promotions
Product descriptions
Availability
Images
Shipping information
Technical specifications

Where appropriate, we may correct such information and update the website.

If a material error affects an existing order, we may contact the customer with available options.

18. Promotions and Discount Offers

From time to time, we may offer:

Discount codes
Promotional pricing
Bundles
Limited-time offers
Free-shipping campaigns
Other incentives

Promotions may be subject to additional conditions such as:

Expiration dates
Product exclusions
Minimum order amounts
Geographic limitations
One-time-use restrictions

Unless explicitly permitted, promotional offers may not be combined.

We may withdraw or modify promotions that have not yet been used, subject to applicable law.

19. Intellectual Property

Unless otherwise indicated, content appearing on drhge.com is owned by or licensed to Shenzhen Minghuide Culture Communication Co., Ltd.

Protected materials may include:

DORVEXIA™ branding
Logos
Website copy
Product photography
Graphics
Page layouts
Design elements
Videos
Illustrations
Software-related content

Such materials may be protected by copyright, trademark, and other intellectual property laws.

You may access the website for lawful personal and non-commercial purposes.

20. Restrictions on Website Content

Without prior written permission, you may not:

Reproduce substantial portions of website content
Republish product photography for commercial purposes
Sell or license our website materials
Remove ownership notices
Misrepresent our brand
Copy website content for deceptive commercial use
Create unauthorized derivative commercial materials

Nothing in these Terms grants ownership of our intellectual property to users.

21. DORVEXIA™ Trademark

DORVEXIA™ is used as our brand identity.

You may not use the DORVEXIA™ name, branding, graphics, or associated design elements in a manner that falsely suggests:

Sponsorship
Authorization
Partnership
Affiliation
Endorsement

unless prior written authorization has been provided.

22. Acceptable Use

You agree not to misuse our website or Services.

Prohibited activities include:

Violating applicable laws
Attempting unauthorized access
Introducing malware or malicious code
Circumventing website security
Interfering with website operation
Conducting fraudulent transactions
Scraping data unlawfully
Phishing
Sending unauthorized spam
Impersonating another person
Misusing personal information
Infringing intellectual property rights
Using automated tools in a manner that materially disrupts the website

We may restrict access when reasonably necessary to protect our website, customers, or business.

23. Reviews, Comments, and User Content

If our website allows you to submit reviews, comments, images, feedback, or other content, you remain responsible for what you submit.

You must not submit content that:

Is unlawful
Is intentionally misleading
Violates another person's rights
Contains malicious code
Contains confidential information without authorization
Is abusive or threatening
Constitutes spam

By submitting content for publication, you grant us a non-exclusive license to use, reproduce, display, and format that content in connection with our website and business, to the extent permitted by law.

24. Feedback and Suggestions

If you voluntarily provide suggestions or ideas about our products, website, or services, we may use that feedback to improve our business without an obligation to provide compensation, unless otherwise agreed in writing.

This provision does not transfer ownership of unrelated intellectual property belonging to you.

25. Third-Party Services

Our website may rely on or provide access to third-party services, including:

Payment processors
Shipping carriers
Analytics services
Advertising platforms
Social networks
Ecommerce infrastructure
External websites

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for third-party content or practices beyond the extent required by applicable law.

26. Third-Party Links

Links to external websites may be provided for convenience.

A link does not necessarily mean that we:

Endorse the third party
Control its services
Guarantee its accuracy
Accept responsibility for its policies

You should review the applicable terms and privacy policies before using external services.

27. Privacy

Your use of our website is also subject to our Privacy Policy.

The Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information.

By using the website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

28. Security

We use reasonable measures designed to protect the operation of our website and customer information.

However, no internet-based system can guarantee absolute security or uninterrupted operation.

You are responsible for maintaining the security of your own:

Device
Email account
Passwords
Login credentials
Network connection

Please notify us if you become aware of suspicious activity connected to your account or order.

29. Website Availability

We may occasionally:

Maintain the website
Update functionality
Correct technical problems
Modify services
Suspend features temporarily

We do not guarantee that every website feature will always be available without interruption.

Where practical, we will attempt to minimize material disruption.

30. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and online Services are provided on an “as available” basis.

We do not guarantee that:

Website access will always be uninterrupted
Every technical error will immediately be corrected
Third-party services will always remain available
Every device will display the website identically

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

31. Product Rights and Consumer Guarantees

Nothing in these Terms is intended to remove mandatory rights concerning goods that are:

Defective
Unsafe
Damaged
Misdescribed
Not supplied as agreed
Otherwise non-conforming under applicable law

Where mandatory consumer protection laws apply, those protections take precedence over conflicting provisions in these Terms.

32. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising solely from the use of our website where such liability may legally be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

This includes any liability that cannot legally be excluded under applicable consumer protection legislation.

33. Events Beyond Our Reasonable Control

We are not responsible for failure or delay caused by circumstances outside our reasonable control, to the extent permitted by law.

Examples may include:

Natural disasters
Severe weather
Carrier disruptions
Customs actions
Government restrictions
Public emergencies
Internet outages
Labor disputes
Transportation interruptions

Where such circumstances affect an order, we will make reasonable efforts to provide available information or an appropriate solution.

34. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our Services or material violation of these Terms.

This provision does not require consumers to indemnify us for losses caused by our own unlawful conduct, negligence, or obligations that cannot legally be excluded.

35. Suspension or Termination of Access

We may suspend or restrict website access when reasonably necessary because of:

Fraud
Security threats
Repeated misuse
Unlawful activity
Material violations of these Terms

Termination of website access does not cancel obligations relating to orders or transactions completed before termination.

36. Governing Law

These Terms are governed by the laws applicable to Shenzhen Minghuide Culture Communication Co., Ltd., subject to mandatory consumer protection rules that may apply in the customer's country or region.

To the extent legally permitted, matters concerning our business operations shall be governed by the applicable laws of the People's Republic of China.

Nothing in this clause deprives a consumer of mandatory protections provided by the laws of their habitual place of residence where those protections legally apply.

37. Dispute Resolution

We encourage customers to contact us first if a concern arises.

Please email:

service@drhge.com

We will make reasonable efforts to review and resolve legitimate customer concerns.

If a dispute cannot be resolved informally, it may be handled through the competent courts or other legally available dispute resolution procedures, subject to mandatory consumer jurisdiction rules.

38. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

The invalid provision will be interpreted or limited only to the extent necessary to make it enforceable where legally possible.

39. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

Any waiver must be interpreted consistently with applicable law.

40. Entire Agreement

These Terms, together with policies referenced on our website, form the agreement governing your use of the Services.

Relevant policies include our:

Privacy Policy
Payment Options
Shipping Policy
Return & Refund Policy

Where there is a conflict, mandatory legal rights take priority.

41. Changes to These Terms

We may revise these Terms from time to time to reflect:

Operational changes
New website features
Policy updates
Legal requirements
Changes to our Services

The updated version will be posted on this page with a revised Last Updated date.

Changes will apply from the effective date shown, subject to applicable law.

42. Contact Us

If you have questions about these Terms of Service, please contact us:

DORVEXIA™
Operated by: Shenzhen Minghuide Culture Communication Co., Ltd.
Owner: Jin Liang