Shipping Policy

Last Updated: September 24, 2026

This Shipping Policy explains how orders placed through drhge.com are processed, fulfilled, shipped, tracked, and delivered.

DORVEXIA™ is owned and operated by Shenzhen Minghuide Culture Communication Co., Ltd. We work with selected fulfillment and logistics partners to deliver orders to customers in different regions.

Please review this policy before completing your purchase.

1. Order Processing

After an order is successfully placed and payment is confirmed, it enters our fulfillment process.

Standard Processing Time

Please allow approximately 2–5 business days for:

• Order verification

• Payment confirmation where required

• Product preparation

• Basic quality review

• Packaging

• Shipment handover

Business days generally exclude weekends and public holidays.

During major promotions, holiday periods, unusually high order volumes, or other exceptional circumstances, processing may require additional time.

If a significant issue prevents us from processing your order, we will make reasonable efforts to contact you using the information provided at checkout.

2. Where Orders May Ship From

To serve customers across multiple regions, DORVEXIA™ may use different warehouses, fulfillment centers, or logistics facilities.

Depending on:

• Product availability

• Customer destination

• Inventory location

• Carrier availability

• Fulfillment efficiency

your order may ship from a facility different from our registered business address.

An order containing multiple products may occasionally be divided into separate shipments.

If this happens, you may receive more than one package and more than one tracking number.

3. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on factors such as:

• Delivery destination

• Order value

• Product type

• Available shipping method

• Promotional shipping offers

The amount shown at checkout will apply to the order unless an adjustment is required because of an address or shipping issue that must first be approved by the customer.

4. Estimated Delivery Times

Delivery times begin after the order has completed processing and has been handed to the shipping carrier.

Typical estimated transit times may be:

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by:

• Carrier network conditions

• Local delivery capacity

• Customs inspection

• Public holidays

• Severe weather

• Remote-area delivery

• Incorrect or incomplete addresses

• Peak shopping periods

• Events outside our reasonable control

5. Shipping Confirmation & Tracking

Once an eligible shipment has been dispatched, tracking information will generally be sent to the email address associated with the order.

Tracking information may include:

• Carrier details

• Tracking number

• Shipment status

• Available delivery updates

Please allow approximately 1–3 business days after dispatch for carrier tracking systems to display the first scan or movement.

A temporary lack of tracking updates does not necessarily mean the shipment has stopped moving or is lost.

6. Multiple-Package Orders

Some orders may be fulfilled from more than one location.

As a result:

• Items from the same order may arrive separately

• Packages may arrive on different dates

• Separate tracking numbers may be issued

You will not be charged again solely because we divide an eligible order into multiple fulfillment shipments.

7. International Orders, Customs & Import Charges

International shipments may be subject to customs procedures in the destination country.

Unless taxes, duties, or similar charges are explicitly collected at checkout, the recipient may be responsible for applicable:

• Import duties

• Customs charges

• VAT or local sales taxes

• Brokerage fees

• Clearance fees

• Other government-imposed charges

These amounts are determined by local authorities and are outside our direct control.

Customs requirements vary by country, so customers are responsible for understanding any local import rules that apply to their order.

Customs inspection may also affect delivery timing.

8. Delivery Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify information such as:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact telephone number

DORVEXIA™ is not responsible for delays caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.

9. Address Changes

If you notice an error in your shipping information, contact us as soon as possible at:

service@drhge.com

We will attempt to update the address if fulfillment has not progressed too far.

However, once an order has entered packing, fulfillment, carrier processing, or shipment, we may not be able to change the delivery address.

Submitting an address-change request does not guarantee that the change can be completed.

10. Order Cancellation Requests

If you wish to cancel an order, please contact us promptly after purchase.

We will make reasonable efforts to process the request before fulfillment begins.

However, cancellation cannot be guaranteed once an order has entered:

• Processing

• Packing

• Warehouse transfer

• Carrier handoff

• Shipment

If the order has already shipped, you may need to receive it and then follow the applicable return procedure under our Return & Refund Policy.

11. Delayed Shipments

Occasional shipping delays may occur even after an order has been dispatched.

Common causes may include:

• Carrier congestion

• Customs clearance

• Weather disruption

• Local delivery restrictions

• Transportation interruptions

• Public holidays

• Peak seasonal demand

If tracking shows no meaningful movement for an extended period, please contact us with your order number so that we can review the available shipment information.

12. Lost Packages

If a carrier confirms that an eligible shipment has been lost in transit, please contact us at:

service@drhge.com

We will review the shipment history and available carrier information.

Where loss is confirmed and responsibility falls within our shipping process, we may offer an appropriate remedy such as:

• Replacement shipment, or

• Refund

depending on the circumstances and applicable law.

Packages marked as delivered by the carrier may require additional investigation before a remedy can be approved.

13. Damaged Packages or Products

Please inspect your order after delivery.

If a product arrives materially damaged, defective, or incorrect, contact us as soon as reasonably possible and provide:

• Order number

• Description of the issue

• Clear photos of the product

• Photos of the outer packaging where relevant

• Photo of the shipping label where requested

This information helps us determine whether the issue occurred during fulfillment or transit.

If the claim is verified, we will provide an appropriate solution according to our Return & Refund Policy and applicable consumer law.

14. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, we recommend first:

• Checking around the delivery location

• Asking other household members

• Checking with reception, front desk, building management, or neighbors where appropriate

• Reviewing any delivery photo or carrier notice

• Contacting the carrier directly

If the package still cannot be found, contact service@drhge.com and provide your order number.

We will assist with reviewing the shipment information available to us.

15. Refused, Unclaimed, or Undeliverable Packages

Packages may be returned to the sender if:

• Delivery is refused

• The customer does not collect the parcel

• The address is incomplete

• The recipient cannot be reached

• The carrier is unable to complete delivery

If an order is returned for one of these reasons, please contact us.

Any refund, reshipment, or shipping-cost adjustment will be reviewed based on the circumstances and applicable law.

16. Returns Are Separate From Shipping

A shipping destination is not automatically an authorized return address.

Do not send returns to the business address or any warehouse address without first obtaining return authorization from us.

Unauthorized returns may be refused or may not be processed.

To request a return, please follow our Return & Refund Policy and contact:

service@drhge.com

We will provide the appropriate return instructions after reviewing your request.

17. Events Outside Our Reasonable Control

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Natural disasters

• Extreme weather

• Transportation disruption

• Labor disputes

• Customs actions

• Government restrictions

• Carrier service interruptions

• Major public emergencies

Where this occurs, we will make reasonable efforts to assist customers and provide available information.

18. Your Consumer Rights

Nothing in this Shipping Policy is intended to limit rights that cannot legally be excluded under applicable consumer protection law.

Where mandatory local law provides additional delivery, refund, cancellation, or remedy rights, those rights will continue to apply.

19. Business Information

Brand: DORVEXIA™
Website: drhge.com
Owner: Jin Liang

Legal Company Name:
Shenzhen Minghuide Culture Communication Co., Ltd.

Business Address:
Room 1015, Block A, Weidonglong Business Building,
No. 4549 Longhua Ave, Qinghua Community,
Longhua Subdistrict, Longhua District, Shenzhen

Phone:
+86 14704468220

Email:
service@drhge.com

DORVEXIA™ and drhge.com are owned and operated by Shenzhen Minghuide Culture Communication Co., Ltd.

20. Shipping Support

For questions regarding:

• Order processing

• Tracking

• Delivery delays

• Incorrect shipping information

• Missing parcels

• Damaged shipments

please contact:

Email: service@drhge.com
Phone: +86 14704468220

When contacting us about an existing order, please include your order number so we can locate the relevant shipment information more efficiently.