Privacy policy

Last Updated: September 24, 2026

This Privacy Policy explains how Shenzhen Minghuide Culture Communication Co., Ltd., operating VELQIZORA™ and velqiza.com, collects, uses, shares, stores, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By accessing or using velqiza.com, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

VELQIZORA™ is owned and operated by:

Legal Company Name: Shenzhen Minghuide Culture Communication Co., Ltd.
Owner: Jin Liang

Business Address:
Room 1015, Block A, Weidonglong Business Building,
No. 4549 Longhua Ave, Qinghua Community,
Longhua Subdistrict, Longhua District, Shenzhen

Email: service@velqiza.com
Phone: +86 14704468220
Website: velqiza.com

For purposes of this Privacy Policy, references to “VELQIZORA™,” “we,” “us,” or “our” refer to Shenzhen Minghuide Culture Communication Co., Ltd.

2. Personal Information We May Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may receive information when you:

Place or attempt to place an order
Create or manage an account
Contact customer support
Request a return or refund
Subscribe to marketing communications
Submit forms or otherwise communicate with us

This information may include:

Full name
Email address
Telephone number
Shipping address
Billing address
Order and transaction details
Customer service correspondence
Product preferences or selections
Other information voluntarily provided to us

Payment Information

Payment details are processed by authorized third-party payment providers.

Depending on the payment method selected, payment providers may collect information such as card numbers, expiration dates, billing information, or account credentials.

VELQIZORA™ does not directly store complete credit or debit card numbers or card security codes on its own website systems.

3. Information Collected Automatically

When you browse velqiza.com, certain technical information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include:

IP address
Browser type and version
Device type
Operating system
Approximate location derived from IP address
Referring or exit pages
Pages viewed
Session duration
Website interactions
Shopping cart activity
Date and time of access

This information helps us operate, secure, troubleshoot, and improve our website.

4. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

Process and Fulfill Orders

Confirm purchases, process transactions, arrange shipment, provide delivery information, and manage returns or refunds.

Provide Customer Support

Respond to questions, investigate order issues, and communicate with customers regarding purchases or services.

Operate Our Website

Maintain website functionality, shopping carts, account features, checkout systems, and other essential services.

Improve Our Services

Analyze website performance, identify customer preferences, improve navigation, and enhance product presentation.

Protect Our Business and Customers

Detect suspicious transactions, reduce fraud, prevent misuse, and maintain website security.

Send Marketing Communications

Where permitted and where you have provided any required consent, we may send product news, promotions, or other marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the message.

Meet Legal Obligations

We may process information when necessary to comply with applicable laws, regulations, tax requirements, legal requests, or lawful government orders.

5. Cookies and Similar Technologies

velqiza.com may use cookies and related technologies to support website functionality and understand how visitors use our services.

Cookies may include:

Essential Cookies

These cookies support core website functions, including:

Shopping cart operation
Checkout
Account login
Fraud prevention
Security features
Session management

Analytics and Performance Cookies

These technologies may help us understand:

How customers navigate our website
Which pages are visited
How website features perform
Where technical improvements may be needed

Advertising and Marketing Cookies

Where applicable and permitted, marketing technologies may be used to:

Measure advertising performance
Understand campaign effectiveness
Provide more relevant advertising
Limit repeated advertising

You may be able to manage cookies through your browser settings or available website consent controls.

Disabling certain cookies may affect the functionality of some website features.

6. When We Share Information

We may share personal information with third parties when reasonably necessary to operate our business and provide services.

These parties may include:

Payment processors
Shipping and logistics providers
Warehousing or fulfillment partners
Website hosting providers
Ecommerce platform providers
Fraud prevention and security providers
Analytics providers
Customer support service providers
Marketing and advertising platforms
Professional advisers
Government or regulatory authorities where legally required

We expect service providers processing information on our behalf to use that information only for appropriate business purposes and subject to applicable contractual or legal requirements.

7. Advertising and Analytics Partners

We may use third-party advertising or analytics services to understand website performance and marketing effectiveness.

Depending on the technologies enabled on our website, these providers may include platforms such as:

Meta services, including Facebook and Instagram
Google services
Other advertising or analytics providers

These companies may independently process certain information according to their own privacy policies.

You may be able to control personalized advertising through the privacy settings provided by those platforms or through applicable browser and cookie settings.

8. We Do Not Sell Personal Information for Unrelated Purposes

We do not sell personal information in the ordinary meaning of exchanging customer personal information for direct monetary payment.

However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly.

Where applicable law grants you rights relating to these activities, you may contact us to exercise those rights.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

These measures may include:

Secure website connections
Encryption during supported data transmissions
Restricted access to customer information
Third-party secure payment processing
Fraud and security monitoring
Access controls for authorized personnel

No method of electronic transmission or digital storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, absolute security cannot be guaranteed.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Completing transactions
Providing customer support
Maintaining business and accounting records
Resolving disputes
Preventing fraud
Meeting tax or regulatory obligations
Enforcing agreements
Complying with applicable law

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. International Processing and Transfers

Because we operate an international ecommerce website and work with service providers in different regions, your information may be processed or stored outside the country in which you live.

Where required, we take reasonable steps intended to ensure that international processing or transfers are handled consistently with applicable data protection requirements.

Different countries may have different privacy and data protection laws.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of eligible personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information regarding certain disclosures
Request a portable copy of eligible information
Exercise applicable rights relating to targeted advertising or data sharing

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy-related request, contact:

service@velqiza.com

We may need to verify your identity before processing certain requests.

13. California and Other U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state of residence and whether the relevant law applies to our business, these rights may include:

Accessing personal information
Correcting inaccurate personal information
Requesting deletion
Requesting information about certain data practices
Opting out of certain targeted advertising, sharing, or sales as legally defined
Appealing certain privacy request decisions where applicable

You may submit a request using the contact details listed in this Privacy Policy.

We will respond in accordance with applicable legal requirements.

14. Do Not Track and Browser Signals

Some browsers offer Do Not Track (“DNT”) signals or similar privacy preference mechanisms.

Because there is not a single universally implemented standard governing all such browser signals, our website may not respond uniformly to every DNT setting.

Where applicable law requires recognition of specific legally recognized privacy preference signals, we will seek to handle them in accordance with those requirements.

15. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about:

New products
Promotions
Special offers
Store updates

You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.

Please note that even after unsubscribing from marketing, we may continue to send non-promotional communications related to transactions, orders, security, returns, refunds, or customer service.

16. Children's Privacy

Our website and services are intended for general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at:

service@velqiza.com

If appropriate and legally required, we will take reasonable steps to delete the relevant information.

17. Third-Party Websites

Our website may contain links to third-party websites, payment services, social networks, or other external services.

We do not control the privacy practices, security, or content of those independent services.

When you leave velqiza.com, we encourage you to review the privacy policy of the website or service you visit.

18. Data Incidents

If we become aware of a security incident involving personal information, we will investigate the matter and take appropriate measures based on the nature and scope of the incident.

Where notification is required by applicable law, affected individuals and relevant authorities will be notified within the legally required timeframe.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business operations
New website features
Changes in service providers
Legal or regulatory developments
Updates to our privacy practices

The revised version will be posted on this page with an updated “Last Updated” date.

We encourage customers to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us using the information below.

VELQIZORA™
Operated by: Shenzhen Minghuide Culture Communication Co., Ltd.
Owner: Jin Liang